Delivery & Returns
Total Locker Service supplies lockers, locker parts, locks, keys, cabinets, safes, benches and related products throughout the UK. Most of our customers are businesses, schools, leisure facilities, healthcare organisations, public-sector organisations and other commercial users.
This page explains our standard delivery, cancellation and returns arrangements. Product-specific terms shown on your quotation, order acknowledgement or product page take precedence where applicable.
Delivery
Delivery times vary depending on the product, manufacturer, specification and quantity ordered. Many lockers and storage products are manufactured or configured specifically for each order.
Typical lead times are:
- Quick-delivery lockers: approximately 5 working days
- Mild-steel lockers: approximately 2–3 weeks
- Leisure lockers: approximately 6–8 weeks
- Laptop and charging lockers: approximately 3–4 weeks
- Racking and shelving: approximately 4–6 weeks
These are typical lead times rather than guaranteed delivery dates. Lead times can change because of production schedules, stock availability, order quantity, colour, lock choice or other specification requirements.
Where a delivery date is particularly important, please contact us before ordering so that availability can be checked.
How Our Deliveries Work
Unless otherwise agreed, deliveries are made Monday to Friday between 8am and 5pm. Larger products such as lockers, cabinets and benches are normally delivered kerbside and may arrive palletised on a large or articulated vehicle.
The customer is responsible for providing suitable access and sufficient people or mechanical handling equipment to unload the vehicle safely.
The customer is responsible for ensuring that suitable access is available and that sufficient people or equipment are present to unload the delivery safely.
Standard delivery does not normally include positioning, carrying products into the building, installation or removal of packaging unless these services have specifically been included in our quotation.
Please tell us before ordering if your site has restricted access, delivery-time restrictions, vehicle restrictions, FORS requirements, booked delivery slots or any other special delivery conditions. Additional carrier charges may apply.
Before Delivery
Please check that the delivery vehicle can reach the delivery point and that there is adequate space for unloading.
For larger lockers and storage equipment, also consider access through gates, loading areas and any other restrictions that could prevent the goods being safely received.
If delivery cannot be completed because suitable access, unloading facilities or delivery instructions have not been provided, additional storage or redelivery charges may apply.
Checking Your Delivery
Please inspect the goods as soon as reasonably possible after delivery.
If packaging or products show signs of damage, record this on the carrier's delivery paperwork where possible and take clear photographs before unpacking or moving the goods.
Shortages, visible damage or incorrect goods should be reported to Total Locker Service in writing within 3 days of delivery, together with the order number, details of the problem and supporting photographs where applicable.
Please retain the packaging and damaged goods until we have advised you what to do next.
Order Cancellation
Many of our products are manufactured, configured or ordered specifically for the customer.
If you need to cancel an order, please contact us immediately on 01284 749211. Where possible, contact us within 2 hours of placing the order.
Cancellation is not automatic and is only effective when confirmed by Total Locker Service.
Once manufacturing, configuration, purchasing or dispatch has commenced, we may be unable to cancel the order or cancellation charges may apply. Special-order, made-to-order or customer-specific goods may be chargeable in full in accordance with our Conditions of Sale.
Returns
Please contact Total Locker Service before returning any goods.
Goods must not be returned without prior agreement and return instructions from us.
Whether a return can be accepted will depend on the product, its condition, whether it was made or configured specifically for the order and the reason for the return.
Standard products accepted for return must normally be unused, complete and in their original packaging unless we agree otherwise.
Made-to-order, specially configured, customised or non-standard products may not be returnable unless they are faulty, damaged or have been supplied incorrectly.
Where a return is accepted because the customer has ordered incorrectly or no longer requires the goods, collection, return carriage, handling or restocking charges may apply.
This does not affect any rights that cannot legally be excluded.
Faulty, Damaged or Incorrect Goods
If goods are faulty, damaged in transit or different from those ordered, please contact us promptly.
We may ask for photographs, product references, serial numbers or other information so that we can investigate the problem.
Depending on the circumstances, we may arrange replacement parts, replacement goods, repair, collection or another appropriate remedy in accordance with our Conditions of Sale.
Please do not dispose of damaged goods or packaging until the issue has been investigated.
Delivery to Restricted or Special Sites
Hospitals, schools, construction sites, city-centre locations and other controlled sites can have specific delivery requirements.
Please tell us before ordering if delivery requires a particular vehicle type, FORS compliance, security clearance, pre-booked delivery slot, named contact, tail-lift requirement or restricted delivery period.
Where these requirements result in additional carrier costs, we will advise you where possible before delivery is arranged.
Need Help Before Ordering?
If you are unsure about delivery times, unloading requirements, access restrictions or whether a product can be returned, contact us before placing your order.
Telephone: 01284 749211
Email: sales@totallocker.co.uk